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Creating CTI application using Hipath Procenter SDK

Last post 02-24-2012, 2:41 PM by eralper. 1 replies.
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  •  12-26-2011, 6:51 AM 22811

    Creating CTI application using Hipath Procenter SDK

    How to get number of agents logged-in and number of agents in available state in PBX/PBX-Application Server.
  •  02-24-2012, 2:41 PM 22838 in reply to 22811

    Re: Creating CTI application using Hipath Procenter SDK

    Hi Rohit,
    Unfortunately there is not a simple way of getting the number of available agents on a Hipath ProCenter system.

    If you are not updating the agents every status on a supporting database application and track the agents that are available, then you need to loop for every agent and check their status

    You can check http://www.kodyaz.com/articles/article.aspx?articleid=27 and http://www.kodyaz.com/articles/article.aspx?articleid=32 fora agent related Hipath Procenter SDK codes
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